Maintenance Management

Sonae Sierra


Maintenance Management

  • Ongoing

2010 - …

The Project

Following the development and implementation of the Maintenance Management System – Shared Model (SGM / MP) in the centers managed by Sonae Sierra, NorteShopping’s unique challenge arose, not only due to the size of the center but also due to the complexity of its facilities.


The project started with a survey of all the existing equipment inside the center and the determination of a maintenance plan for each one. Works continued with the implementation of a maintenance management system. In this process, the enormous importance of using a Computerized Maintenance Management System (CMMS) was highlighted. 


This project includes the following services:

  • Organization of maintenance activities;
  • Quality control of maintenance activities;
  • Stock and purchasing management;
  • Technical engineering support;
  • Support and control of works in stores;
  • Reporting of maintenance activities;
  • Sustainability reporting.

Building Name



Shopping Center


69.648 m2


Has more than 229 stores and considers itself one of the most distinguished shopping malls in the country, particularly in the north of Portugal.

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work orders p/ year

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maintenance units

Only through the use of a maintenance management tool is it possible to manage projects of this type, where the number of work orders and stakeholders involved is enormous.


This tool was developed by Sonae Sierra in partnership with one of the companies in the LM - LMIT group, with the aim of incorporating processes developed by SGM / MP and creating value.

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